Frequently asked questions
Billing
It depends on how much food you receive and how often. Drop-off meals start around $40 each. Delivery to the suburbs is $25 per delivery.
We offer online payments (credit cards and bank payments) through our invoicing software, Quickbooks We can also accept direct deposit through Zelle. We accept credit cards, but we must add a 3.5% fee.
Our cooking classes start at $70/person.
This happens all the time. We will structure a meal plan that is right for the whole family. In many instances(not all), we simply add a small fee of $15/meal extra for added time and food cost.
All new client relationships start with a pre-paid, 30 day trial.
After the trial you sign an ongoing client agreement with a 30 day notice policy for complete cancelation.
For vacations and work trips, you must give two weeks notice to receive credit towards future services or to not be charged entirely. Within two weeks you will receive 50% and within 1 week you will receive 25% credit. Less than 24 hours before you will not receive any credit.
Food
Absolutely. We can make pretty much anything allergen free.
3-5 days. All of our meals including reheating instructions and expiration dates.
Our commercially certified kitchen space is located at 135 N Kedzie in The Hatchery, food incubator. Our kitchen is private and sealed off to anyone besides us. Our kitchen is located in a corridor of the building that is gluten-free.
All of our ingredients are organic. We source from Natural Direct, a commercial supplier at Whole Foods. In season, we shop our fresh produce exclusively at the farmer’s market. Our menus and ingredients change with the season. We will also supplement with Whole Foods, Costco, Plum Market, and Fresh Thyme.
At the beginning of every client relationship we send you on-boarding documents to help us get to know your preferences. One of the documents is a food preferences survey. We look at that, your goals, and our intake notes to create a menu that is specific to your needs and likes.
Service
We can do either! Our services are customizable to your weekly needs.
You must order at least 3 meals for one drop off.
All of our services are on a monthly basis. We will occasionally accommodate for one-off services at a higher rate.
Let us know immediately, and we will try to fit you into our next available time slot.
Yes, all meals come with heating instructions based on your re-heating preferences.
We drop off Mondays, Tuesday, and Thursdays from 5:30-8:30pm.
Our founder, Chef Sarah Russo, is a holistic certified personal chef with a BA in Social Work and Political Science. Sarah’s staff is well trained and experienced in the food industry.
Our nutrition expert, Christina Byrnes, is a registered dietitian with a MA in Nutrition Sciences. She is able to advise you on all our therapeutic options.