Frequently asked questions

Billing

Do you accommodate food allergies?


Absolutely. We can make pretty much anything allergen free.




How long do drop off meals last?


3-5 days. All of our meals including reheating instructions and expiration dates.




Where do you make the food for drop-offs?


Our commercially certified kitchen space is located at 135 N Kedzie in The Hatchery, food incubator. Our kitchen is private and sealed off to anyone besides us. Our kitchen is located in a corridor of the building that is gluten-free.




Where do you source your ingredients?


All of our ingredients are organic. We source from Natural Direct, a commercial supplier at Whole Foods. In season, we shop our fresh produce exclusively at the farmer’s market. Our menus and ingredients change with the season. We will also supplement with Whole Foods, Costco, Plum Market, and Fresh Thyme.




How will you know which foods I like?


At the beginning of every client relationship we send you on-boarding documents to help us get to know your preferences. One of the documents is a food preferences survey. We look at that, your goals, and our intake notes to create a menu that is specific to your needs and likes.





Food

Do you accommodate food allergies?


Absolutely. We can make pretty much anything allergen free.




How long do drop off meals last?


3-5 days. All of our meals including reheating instructions and expiration dates.




Where do you make the food for drop-offs?


Our commercially certified kitchen space is located at 135 N Kedzie in The Hatchery, food incubator. Our kitchen is private and sealed off to anyone besides us. Our kitchen is located in a corridor of the building that is gluten-free.




Where do you source your ingredients?


All of our ingredients are organic. We source from Natural Direct, a commercial supplier at Whole Foods. In season, we shop our fresh produce exclusively at the farmer’s market. Our menus and ingredients change with the season. We will also supplement with Whole Foods, Costco, Plum Market, and Fresh Thyme.




How will you know which foods I like?


At the beginning of every client relationship we send you on-boarding documents to help us get to know your preferences. One of the documents is a food preferences survey. We look at that, your goals, and our intake notes to create a menu that is specific to your needs and likes.





Service

Do you accommodate food allergies?


Absolutely. We can make pretty much anything allergen free.




How long do drop off meals last?


3-5 days. All of our meals including reheating instructions and expiration dates.




Where do you make the food for drop-offs?


Our commercially certified kitchen space is located at 135 N Kedzie in The Hatchery, food incubator. Our kitchen is private and sealed off to anyone besides us. Our kitchen is located in a corridor of the building that is gluten-free.




Where do you source your ingredients?


All of our ingredients are organic. We source from Natural Direct, a commercial supplier at Whole Foods. In season, we shop our fresh produce exclusively at the farmer’s market. Our menus and ingredients change with the season. We will also supplement with Whole Foods, Costco, Plum Market, and Fresh Thyme.




How will you know which foods I like?


At the beginning of every client relationship we send you on-boarding documents to help us get to know your preferences. One of the documents is a food preferences survey. We look at that, your goals, and our intake notes to create a menu that is specific to your needs and likes.